Author by Humana is a service experience that comes with select Humana Medicare Advantage Plans in South Carolina, at no additional cost. Author makes it easy, simple and quick to talk to someone who can answer questions and connect members to resources they may need. As a Humana member with Author by Humana services, you’ll have access to a Care Coordinator who knows your health history, your plan benefits, and is directly connected to a host of experts on the Care Team.
We Hear You Loud and Clear
We’ve spent the last two years talking to members about what they want out of their healthcare and what we heard was simple: make things easier, less confusing, and focused on the real ways to make a difference.
“I want to call a person that’s familiar with me and my health issues, and will go further. If they don’t know the answer, they will find someone that does and put them in touch with me.”
- Barry B., HumanaChoice (PPO) member
“I wish doctors will give me the time, or give people the time that is required in order to assist them most effectively, efficiently, et cetera. It is important while you’re there with me, to be with me and listen to me.”
-Matra R., Humana Gold Plus (HMO) member
We’re committed to making things more personal, centered around you, and simpler to understand and navigate. That’s why no matter what your question is, there’s one number you can reach out to for help.
Connect with a Real Person
Have a question about your benefits, finding a doctor, a claim? Call a Care Coordinator.
A Care Coordinator is a real person who will get to know your health history and your plan benefits.
For any issues they can’t handle for you, they’ll personally connect you with another member of the Care Team who can help.