Accessibility

Humana accessibility resources

Humana Inc. and its subsidiaries comply with applicable federal civil rights laws and do not discriminate or exclude on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Multi-language interpreter services

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, visit our Humana Customer Support, opens new tab page, or call the number on the back of your member ID card. Or call 1-833-502-20121-833-502-2012, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

Si usted (o alguien a quien usted ayude) tiene preguntas relacionadas con su cobertura, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, visite nuestra página de Ayuda al cliente de Humana, abre en una ventana nueva o llame al número que aparece al reverso de su tarjeta de identificación como afiliado. O llame al 1-833-502-20121-833-502-2012, marque el número nueve (TTY: 711) para obtener asistencia. Horas de operación: 8 a.m. a 8 p.m., hora del este.

Language assistance and alternative formats

For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• Over-the-phone interpretation available in 200 languages

• American Sign Language interpreters (in person or via video)

• Linguistically-trained interpreters for visually-impaired customers

• Video interpretation from a smartphone or computer

• Teletype (TTY) services

• Written materials available in languages other than English, and in alternative formats including braille, audio, large print, and accessible PDF

To request language assistance or alternative formats, please visit our Humana Customer Support, opens new tab page, or call the number on the back of your member ID card. TTY services are available. Or, call 1-833-502-20121-833-502-2012, option 9 (TTY: 711) for assistance.

See the Non-Discrimination, Cultural Competency, Language Proficiency and ADA, PDF, pdf opens new tab for a detailed description of our policy and program.

Your provider’s responsibilities

Your providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please visit our Humana Customer Support, opens new tab page, or call the number on the back of your member ID card. Or call 1-833-502-20121-833-502-2012, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

For providers

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the member's ID card, or you may call 1-833-502-20131-833-502-2013. Hours of operation: 8 a.m. – 5 p.m., Eastern time.

On Humana websites

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act, opens new tab and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines, opens new tab from the W3C Web Accessibility Initiative, opens new tab

To provide accessible Web and mobile app experiences, we strive to:

• Make our content and navigation easy to see

• Make it easy to interact using a mouse, keyboard, and/or touch screens

• Provide text and visual alternatives for sounds

• Provide text and audio alternatives for visuals

• Support using a computer without a monitor or display

• Support using assistive technologies to navigate and access content

• Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Care representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please visit our Humana Customer Support, opens new tab page, or call the number on the back of your member ID card. Or call 1-833-502-20121-833-502-2012, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

For complaints

If you were discriminated against, or if Humana or a provider did not accommodate your needs, we will promptly address the matter. Please visit our Humana Customer Support, opens new tab page, or call the number on the back of your member ID card. Or call 1-833-502-20121-833-502-2012, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with:

If you need help filing a grievance, call 1-833-502-20121-833-502-2012 option 9 (TTY: 711), or the number on your member ID card for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html

For assistance or more information

For questions, assistance, or special accommodations, please visit our Humana Customer Support, opens new tab page, or call the number on the back of your member ID card. Or call 1-833-502-20121-833-502-2012, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

Additional contact information is located on our Customer Support, opens new tab page.