1-833-502-20121-833-502-2012 (TTY: 711)

FAQs

About My Online Account

About My Plan

When do my plan benefits begin?

Your Humana [HMO/PPO] Plan benefits begin on January 1, 2021.

When do I get my Member ID card and plan materials?

Once we’ve completed your official enrollment in your plan, we’ll mail out your Member ID and other helpful plan materials. You can expect these to arrive in about 5-7 business days. Current or renewing members will receive a new Author by Humana ID card before January 1. This new ID card will look similar to your old Humana member ID card, but will include “Author by Humana” on the top and new contact information on the back.

If you asked us for a printed copy of a specific document (for example, a Provider Directory), please allow up to 10-15 business days for it to arrive.

For any questions, reach out to a Care Coordinator. Care Coordinators are your central member and health services resource.

How do I order a new Member ID card?

If you need to reorder a Member ID card, call a Care Coordinator at 1-833-502-20121-833-502-2012 (TTY: 711) to request a new card.

How do I know if my doctor or provider is in my plan (or any plan)?

The Care Finder tool on our website lets you search for doctors, hospitals, pharmacies, and more. Use it to find out if your doctor is covered by your plan and to explore all your options. You can always call a Care Coordinator if you have questions

Where do I find plan-related documents?

Our website has a For Members section that gives you easy online access to many plan documents. If you’re looking for more specific information directly related to you, logging in to your online account here will give you a more personalized view.