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Communications Policies

Your privacy

Humana and Author by Humana contact members through phone, email, and U.S. mail. As a member, you can choose which method you prefer to receive specific communications by signing in to MyAuthor.

Our communication policies

Humana and Author by Humana will never contact a member and ask for financial information, like bank account numbers. Call the Care Coordinator number on the back of your member ID card if you receive any suspicious communications from individuals or companies claiming to be from Humana. Our Care Coordinators specialists can help you verify the legitimacy of the communication before you give out any information.

If you feel you've been the victim of identity theft, file a police report immediately and watch your credit report for problems. For additional information on identity theft, visit the Federal Trade Commission., opens new tab

Privacy policies

Notice of Privacy Practices for Medicare, details on your privacy rights and forms to exercise your rights.


Government health plans

Notice of Privacy Practices for Medicare.


Individual privacy rights

Privacy rights and download forms to exercise your rights.


Internet privacy statement

Learn and manage your online rights with us.