1-833-502-20131-833-502-2013

Behavioral Provider Resources

With community health outreach and comprehensive discharge planning, our team is committed to supporting your patients’ behavioral health needs. To understand the details of a patient’s behavioral health benefit structure, reach out to our Provider Navigators.

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Need Help?

You can call our Provider Navigators at 1-833-502-20131-833-502-2013, 8 AM - 5 PM Eastern time, Monday through Friday. We’re happy to assist you with any questions about Author by Humana.

Behavioral Health Prior Authorizations:

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How to Request a Prior Authorization Electronically:

Select Author by Humana as the payer

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Electronic Data Interchange (EDI)

Author by Humana Payer ID: 61108

Other Options:

Fax or mail us the Authorization Request Form, pdf opens new tab

Fax:

1-833-301-1006

Mail:

Author Right Care

PO Box 254

Sidney, NE 69162

Concurrent Review & Discharge Planning:

Member Eligibility & Claims Submission:

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How to Submit a Claim Electronically:

Select Author by Humana as the payer

Electronic Data Interchange (EDI)

Author by Humana Payer ID: 61108

Other Options:

Fax or mail us a Paper Claims Form

Fax:

1-949-579-2964

Mail:

Author Claims

PO Box 253

Sidney, NE 69162

Claims Payment & Disputes:

Grievances & Appeals:

How to Submit a Behavioral Health Appeal on Behalf of a Patient:

Fax or mail us the Behavioral Health Appeal form, pdf opens new tab

Standard Fax:

1-833-301-1004

Expedited Fax:

1-833-301-1005

Mail:

Author Grievances & Appeals

PO Box 273

Sidney, NE 69162

Please Note: A request for an expedited appeal can be submitted if waiting for a standard response time frame could seriously jeopardize the member's life, health, or ability to regain maximum function. Expedited appeals are not used for claims that have already been paid or denied.

Compliance: