Working with Author
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What’s Different about Author?
Patient ID Cards with the Author by Humana logo and new, dedicated phone numbers
Enhanced servicing for you and your patients via our Provider Navigators and non-clinical Care Coordinators
New in Availity: Author by Humana Payer Space & option to select Author by Humana in the payer dropdown for electronic transactions
New Payer ID: 61108 for EHR/EMR integration
Streamlined prior authorization intake with Author Right Care (Utilization Management) Team
Common Questions
What can a Provider Navigator do for me?
Provider Navigators, many of whom are based in South Carolina, can resolve inquiries across all your daily needs for seamless health plan support. You won't be transferred multiple times or asked to repeat information. Types of inquiries include member eligibility verifications, requests for prior authorization, claims status checks, and more.
What types of services do patients with Author by Humana have access to?
Patients with Author by Humana have access to a team of non-clinical Care Coordinators who offer concierge-style service. Care Coordinators can help your patients get a ride, connect with community events and services, and navigate day-to-day health plan questions.
Which Humana plans include Author by Humana?
Effective January 1, 2021, five Humana Medicare Advantage plans across the following counties in South Carolina include enhanced service from Author by Humana: Berkeley, Charleston, Colleton, Dorchester, Anderson, Oconee, and Pickens. All plans with Author by Humana are detailed here.
Why was Author by Humana created?
Humana created the Author by Humana team to deliver a truly personal healthcare experience centered on your patients’ needs and whole-health journeys. Author by Humana was built (and continues to evolve!) based on the feedback and needs of real Humana members and provider staff.
How do I join Author’s Provider Staff Experience Council?
Our Provider Staff Experience Council (PSEC) is made up of Office Staff Members, Billing Specialists, Practice Managers, Medical Assistants, and more. The PSEC is a great opportunity for you to share your many experiences working with health insurance companies. For more information or to join, please email navigator@authorbyhumana.com
Join Humana's Network
Patients with service from Author by Humana will access Humana's physician network for Medical, Behavioral, and Ancillary services.